We are currently aware of an outage affecting broadband and phone services in the Preston and surrounding area's
This is due to UK Power Networks carrying out electrical maintenance in the area with the estimated resolution time of between 16:30 - 17:30pm 23/04/2024
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are currently aware of an outage affecting broadband services on Sand-Le-Mere Holiday Park following a power cut this morning
We are investigating and working with the park to get the resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are currently aware of an outage affecting broadband and phone services in the following areas: BA13 BS35 BS15 SN12 BA2 BS4 BS6 BS16.
OFNL are investigating the cause of this outage and will provide further updates as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
Latest OFNL Update: Update (21 Apr 2024 11:30hrs) Work to restore service was completed at 11:18 on 21/04/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Latest update from OFNL: Update (21 Apr 2024 10:31hrs) It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.
We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
We are currently aware of an outage affecting broadband and phone services in the CM6 Area on the ONFL network
We are investigating the cause of this outage and will provide further updates as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
Update (18 Apr 2024 18:14hrs) This incident was closed on Thursday, April 18th, 2024 at 18:14hrs. Update (18 Apr 2024 18:14hrs) Work to restore service was completed at 13:20 on 18/04/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
We are currently aware of an outage affecting broadband and phone services in the CV47 Area on the OFNL Network
We are investigating the cause of this outage and will provide further updates as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
Update (18 Apr 2024 18:04hrs) This incident was closed on Thursday, April 18th, 2024 at 18:04hrs. Update (18 Apr 2024 18:04hrs) Work to restore service was completed at 16:42 on 18/04/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
Updated from OFNL:
Update (18 Apr 2024 14:31hrs) Third party engineers have found a fibre fault and are currently waiting for a second team to come an assist them in resolving the fault.
We apologise again for the inconvenience caused and thank you for your patience. Update (18 Apr 2024 11:27hrs) Third Party Engineers have arrive don site and have commenced end to end testing to identify the fault location.
We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience. Update (18 Apr 2024 07:47hrs) It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.
We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience. Update (18 Apr 2024 05:06hrs) An engineer is on their way to site to investigate the cause of the outage.
We will provide a further update by 08:00.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
We are currently aware of an outage affecting broadband services on Rye Harbour Holiday Park
We have been advised by Park Holidays that planned electrical work is taking place until approximately 4pm across the park.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are currently aware of an outage affecting broadband and phone services in Studdal and surrounding areas.
We are investigating the cause of this outage and will provide further updates as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are currently aware of an outage affecting broadband some services on Beauport Holiday Park
We are investigating and working with the park to get the resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.