Fair Usage Policy

Fair Usage Policy

All our packages are designed for normal residential use. This is defined as being bursty usage, i.e. not continuous and sustained downloading and/or uploading over a long period of time. Continuous downloading and/or uploading will quickly use up your usage allowance and once your usage allowance has been exceeded the service will be rate limited to 128kbps until either upgraded to the next package, additional usage allowance purchased at a £1/GB or the next months usage allowance starts.  

Airfibre Lite = 5GB* per month, reduced to 128kbps once exceeded.
Airfibre Home = 10GB* per month, reduced to 128kbps once exceeded.
Airfibre Max = 100GB* per month, reduced to 128kbps once exceeded.
Airfibre Ultimate = Unlimited monthly usage.  To protect other customers and maintain a high level of service, continued excessive usage will result in a notification alert email.  If high usage continues then we reserve the right to temporarily rate limit the service.

* Usage Allowance = Download + Upload. 

Monthly usage allowances start on the 1st of each month at midnight.

You can view your usage, purchase additional usage or upgrade to the next package by logging into http://my.vfast.co.uk with your account number and password provided when you placed your order online.